WishlistOur Policy on Returns for Refund & Product Exchanges
April 2025
REFUNDS
We understand that life happens, and sometimes things do not turn out as we want or expect. Let us say you ordered something from us and after you received it you realize it is just not what you wanted. Fear not! We will gladly buy it back from you through a refund. We have just a few rules to follow but rest assured we want you to be happy and remain a valued customer! Refunds only apply to the original purchaser.
All returns for a product refund must be processed within 30 days of product delivery to you. To be eligible for a payment refund, your item/s must be unwashed, stain-free, and in the same condition that you received it; so basically, we need you to return the garment/s in “like new” condition. Items that were damaged due to negligent use or abnormal wear and tear may be denied a refund.
Customers/you are responsible for the cost of shipping the returned items to us. As for the shipping we are here to help you! You can process that on your own or we can create a return label for you and the postage label fee is applied to the total amount refunded to you. We can send you the label via email attachment and you print the label and apply it to your return shipment.
You may also opt to make the product return for store credit. In this case, a label can be created and sent to you for return shipping, and the label fee is waived (for US customers only). In this scenario, you will have returned the unwanted garment/s and have 100% of your purchase price as store credit, which may only be used towards new purchases of Yaphy Fitness products.
To qualify, returned products for Refund must be postmarked within seven days of approval and/or our transmittal of a shipping label to the customer/you.
If you have any questions about Refunds, please email us at info@yaphyfitness.com
OUR FULL 1-YEAR “NO QUESTIONS ASKED” PRODUCT EXCHANGE
Our commitment is to your happiness and that is why we have created this industry-leading guarantee policy for your total peace of mind! All you need to do is email us at info@yaphyfitness.com and let us know you want to exchange a garment, and we will start the process of working closely with you. Exchanges apply only to the original purchaser.
For a period of one year (365 days), starting on the date when you received your order if for any reason you are not 100% satisfied with your purchase of any Yaphy Fitness garment, we will replace it for you with the same product.
If the product you return to us is no longer available, we reserve the right to make the exchange with a similar item or issue you a store credit. We will be in communication with you so you can help us decide what is a reasonable and equitable exchange. As stated above...we want you to be happy!
As above in our Refunds section, the cost to return the unwanted garment/s is the responsibility of the customer/you. We will pay for the shipping of the new exchanged garment back to you. The same Return shipping label support as above in the Refunds section applies here and remember, we are here to help you!
Here is an example of why you may want to exchange a product but remember, you do not need to tell us why you want an exchange! This is just a hypothetical scenario:
It has been 10 months since you purchased a pair of sweatpants from us, and now the pants are fading a little in color. You can simply contact us via email and tell us what the product is, and that you want it exchanged. After we review your account to ensure the details, and your returned product arrives back to us, we will mail the exchanged product to you.
To qualify, Exchanges must be postmarked within seven days of approval and/or our transmittal of a shipping label to the customer/you.
If you have any questions about Exchanges, please email us at info@yaphyfitness.com
Defective Items
Your claim will be given priority status! In the unlikely event you have received a defective item, please immediately contact us at info@yaphyfitness.com and include the following information:
Your order number
Item name
A description of the damage
Photographic images will be helpful
Unless proof of damage has been verified by a member of our support team, we cannot action a refund, credit, or exchange. Items that are damaged due to negligent use or abnormal wear and tear may be denied a refund.
Please do not automatically return any damaged goods unless advised by a support team member. We will review the circumstances via email or phone with you and determine the best course of action.
Items that are Not Eligible for Return or Exchange:
Limited Edition/Release items or items marked as Final Sale/ Clearance items.
Products sold at a discount greater than 50% of the full retail list price.
Any product received as a Gift from us.
Previously exchanged items are not eligible for additional exchanges but may be accepted as a Return for store credit with a shipping label fee. This condition will be used on a case-by-case basis and the final decision remains ours/Yaphy Fitness to make.